B- PHYSICAL PRODUCTS
Although our physical products are not refundable as they are more personalized, in cases of disliking the product and/or giving up without giving any reason, refund requests can be made with the right of withdrawal determined within the scope of the relevant legislation provisions, outside the scope of Secure E-Commerce processes. The right of withdrawal is used for products sold without customization or printing. The right of withdrawal can be exercised as long as the product does not reach the customization stage. The right of withdrawal cannot be exercised for products for which the service has been customized and printed with the approval of the consumer.
If the BUYER persistently wishes to use his right of withdrawal, the expenses and lost products resulting from the right of withdrawal will be invoiced to the BUYER. In this case, the Buyer will notify the Seller directly of the refund request and the obligations within the scope of the right of withdrawal will be fulfilled by the Seller.
